FAQ’S FOR PARENTS AND CARERS FOR CHILDREN ATTENDING AFTER SCHOOL AND HOLIDAY PROVISIONS

Is PACE OFSTED registered?

Yes. Fortune Green Playcentre, & Fairfield Playcentre, has OFSTED registration numbers for each of its different location.  For further details visit www.gov.uk/government/organisations/ofsted

What hours does the playcentre operate?

After School Club operates during term time from 15:30 to 18:00 and 08:00 to 18:00pm during school holidays.

How much will it cost?

We charge per session. Please refer to the details on this website for the latest charges paceforall.com/parents/holiday-playschemes/

Do you accept Childcare Vouchers?

Yes. For further information please contact the centre manager.

How do I register my child for PACE?

Parents MUST complete a registration and personal needs form containing important information about you and your child. Please note this information, which only needs completing once, will not be shared with third parties under the Data Protection Act.

The booking and registration process is also available here: paceforall.com/parents/holiday-playschemes/

What is the child to staff ratio at PACE?

PACE After School/Holiday Club’s staffing ratio for children attending its activities is set out in accordance with OFSTED regulations, for further details please contact the centre manager to view our policy and procedure manual. Alternatively please send an email to enquiries@paceforall.com. There will always be a minimum of two qualified play workers with current DBS certificates in attendance at the setting. All senior staff hold full and relevant qualifications, first aid trained, have attended child safe guarding courses and many hold the specialist paediatric first aid certificate.

Do PACE provide food and drink?

Yes during term time the snack will consist of a combination of fresh and dried fruit, toast, Pizza, breadsticks, sandwiches and a biscuit. All snacks are nut free. Children will also be offered a drink of fruit squash or water. PACE snack is NOT intended to replace your child’s main evening meal but simply to provide a nutritious short-term energy boost.

During Holiday schemes children attending between 8:00am – 09:00am will be provided with a breakfast. This will include a range of cereals, fruits, yoghurts and Toast. A light snack is also offered to the children for those staying after 17:00pm.

Parents are expected to provide an adequate packed lunch during school holidays.

Can my child bring their own food and drink?

Yes. But PACE politely request that parents are mindful of children with allergies and DO NOT prepare any nut based food such as peanut butter sandwiches.

How are children transported to PACE at the end of the school day?

Depending on the club’s location, children attending PACE will be escorted from the school to the dedicated after school club area either by PACE staff or school staff or a combination of both.

What happens if my child does not attend PACE as pre-planned?

If your child is absent from school and/or will not be attending PACE, it is very important you notify the after school club manager. In the event that a child does not arrive at PACE as pre-planned and no prior notice has been given by a parent/carer, PACE will contact the school for further details during term time and the parent during holidays.

Does my child require special clothing or equipment for PACE activities?

Please ensure your child has suitable clothing and footwear for the sports activities provided by PACE. Children will be provided with adequate clothing such as aprons during art based activities.

What if I am late collecting my child?

PACE accept that there will be rare occasions when parents are inadvertently held up. We would expect to be advised by telephone if there is to be any delay. However, if a parent is consistently late arriving to collect their child, a subsequent ‘late letter’ will be issued and untimely may result in you losing your place. PACE will also work within the late collection of children’s policy that could involve contacting the local safe guarding team.

Can I use PACE on an occasional or emergency basis?

Yes, children can attend any number of occasions from a one-off visit to every day. This will also be dependent on availability.

In all cases parents will need to complete the PACE After School Club Registration Form in order that PACE have adequate contact and medical details on record.

What is your policy on administering medicine?

If your child has a condition that requires medication this will be administered upon specific instruction by the parent/guardian, all medical conditions should be disclosed on the full registration/administrating of medication form. PACE will always have one or more members of staff on site who are medically trained in administering First Aid should the need arise. Please note that PACE staff are not permitted to administer sun cream.

What is the Signing In and Out Procedure?

Each setting runs a robust signing in and out process for children under the care of PACE .Children attending PACE will be registered by the after school/holiday staff at the pre-determined arrival point at the beginning of each session. Parents/carers must sign out their child when collecting.

How do we pay for the sessions?

Fees are payable in advance.

We accept childcare vouchers, electronic transfers and cash payments. Details for voucher payments and bank transfers can be obtained from the centre managers.

What happens if my child is ill at the setting?

Should a child become ill, parents will be expected to make arrangements for collecting the child as soon as possible.

Any child suffering from an infectious disease, doubtful rash, sore throat, discharge from the eyes or ears, conjunctivitis, severe thrush, sickness or diarrhoea must not attend the setting . The setting must be informed if your child is to be absent, by telephone on the first day of their absence.

What is the cancellation period for after school and holiday sessions?

We ask for two weeks’ notice for the cancellation of any bookings. If we do not receive notice the session will still be charged for.

Can my child bring his Nintendo DS or mobile phone?

We ask that children do not bring in their own toys, iPad, phones, game consoles or any other resources. If a child brings a mobile phone to the session it will be stored in the office until home time.

What happens when you go out on trips?

We complete risk assessments for the venue and vehicles we use. We will contact you if there any special requirements on trip days, such as specific clothing, or certain times we need your child to be there. On trip days we have supernumery staff to ensure that children are supervised at all times.

What should I do if I am not happy about something?

Please speak to a member of staff who will direct you to our complaints procedure.

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